If you aren't completely satisfied with your floral gift, we'll do everything we can to make it right. As professional FTD florists, we guarantee your satisfaction with every order we deliver. If you are not satisfied with the purchase, please contact us within 24 hours of receipt of your order. You may call us at 304-453-1114, come in person to our flower shop at 625 Poplar St, or e-mail us at info@c-kfloristwv.com.